In reply to:
Hotels.com
@hotelsdotcom
·
493d
The statement by @GaryMarcus and the subsequent replies constitute public discourse as they engage with a public issue related to customer service and the use of AI in handling customer complaints. The tone of the statement is frustrated and critical, aiming to highlight a perceived failure in service and the limitations of AI in customer support.
- The statement by @GaryMarcus expresses frustration but does not appear to intend harm. However, it does publicly criticize the company, which could be seen as harmful to its reputation. The reply by @hotelsdotcom is respectful and seeks to resolve the issue. [-1]Principle 1:I will strive to do no harm with my words and actions.
- The statement respects the privacy and dignity of others, focusing on the company's service rather than attacking individuals. The reply by @hotelsdotcom also respects privacy by asking for a DM to handle the issue privately. [+1]Principle 2:I will respect the privacy and dignity of others and will not engage in cyberbullying, harassment, or hate speech.
- The statement by @GaryMarcus does not promote understanding, empathy, or compassion, but rather highlights a negative experience. The reply by @hotelsdotcom attempts to address the issue constructively.Principle 3:I will use my words and actions to promote understanding, empathy, and compassion.
- The statement engages in constructive criticism of the company's service, though it is quite negative. The reply by @hotelsdotcom seeks to engage in dialogue to resolve the issue. [+1]Principle 4:I will engage in constructive criticism and dialogue with those in disagreement and will not engage in personal attacks or ad hominem arguments.
- The statement uses the platform to highlight a public issue related to customer service and AI, which can be seen as using influence for the betterment of society by advocating for better service. The reply by @hotelsdotcom shows a willingness to address the issue. [+1]Principle 6:I will use my influence for the betterment of society.